Cancellation & Refund Policy

Last updated 21 October 2026

This policy applies to paid subscriptions to IBO, an online business-operations software service provided by Ranjan Kumar. IBO is software delivered online; no physical goods are sold.

1. Free trial and Free plan

Every new workspace starts with a 14-day free trial. No payment details are needed for the trial, and nothing is charged when it ends — the workspace simply moves to the Free plan unless you choose to upgrade.

2. Cancelling a subscription

• You can cancel a paid plan at any time by writing to rahul.webclever@gmail.com from the account owner's email address. We confirm the cancellation within 2 business days.
• Cancellation stops the next renewal. You keep paid features until the end of the period you have already paid for; after that the workspace moves to the Free plan and your data is kept.
• We do not charge cancellation fees.

3. Refunds

• First payment: if you are not satisfied, you can request a full refund within 7 days of your first payment for a plan.
• Duplicate or wrong charges: if you were charged twice or charged an incorrect amount, we refund the extra amount in full.
• Renewals: renewal payments are not refundable for a period that has already started, except where required by law or where the Service was unavailable for a significant part of that period because of a fault on our side.

4. How to request a refund

Email rahul.webclever@gmail.com or call +91 89688 83808 from the account owner's email address with your workspace name, payment date and payment reference. We reply within 2 business days.

5. Processing time

Approved refunds are processed within 5–7 business days to the original payment method (card, UPI, net banking or wallet). Depending on your bank, the amount can take a few more days to appear in your account.

6. Contact

Ranjan Kumar · 75/1, Raipur Khurd, Chandigarh 160003, India · rahul.webclever@gmail.com · +91 89688 83808